Customer Notification – Shipping Tariff Changes

Tariff Changes for International Shipments

If you are not aware the UK will be leaving the EU on the 31st of December 2020. With that there have been some changes to the tariff charges imposed on us by our transport partners, to cover the changes in regulations for International shipments.
As of the 1st of January 2021, Poeton will be adding an additional surcharge of £5.00 GBP to the cost of international shipments of goods.

Insurance Policy & Enhanced Liability

With regulations regarding the movement of goods changing, we also thought it would be the right time to update customers on our shipping insurance policy.
Shipment of goods back to our customers via one of our courier partners will be covered at our standard insurance rate of 1x cost of surface treatment processing liability. This covers both loss and or damage of goods in transit. For full details on this policy please see our terms and conditions.
Additional insurance cover can be provided by our courier partner for goods with a high value up to £15,000 GBP. The cost of this service is:

• Domestic Shipments: An additional £10.00 GBP on top of standard shipping costs.
• International Shipments: An additional 1% of the value of the goods to be added. E.g., £5,000 worth of cover will be £50.00 GBP.

If this additional cover is required, it must be CLEARLY stated on your purchase order at the point of ordering. Any orders without specific shipping instructions will be covered by our standard policy.
For goods with a value over £15,000 GBP, we strongly advise organising your own collection and delivery for these goods, to ensure you receive the level of cover you require.
Any questions relating to the above please feel free to contact us on 01452 300500 to discuss. Or email sales@poeton.co.uk